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More Human Or More Digital? A Question Of Balance
It was great running a 90-minute breakout workshop at the Future of the Contact Centre Summit last week. In my session we explored how the human and digital/technological need to be kept in balance by focusing on personal values and wellness as key drivers of...
My Values & Wellness in Great Customer & Employee Experiences
Based on an Interview with Sarah Hood, Global Head of Engagement, Bupa in January 2023. Nicholas: Thanks so much for giving our new book: The Mindful Communicator – a read and such glowing review. On reflection, how might the content help us become better leaders...
Happy Halloween & All Souls! Here Comes The Mindful Communicator…
From March 2020 thru 2022, we embarked on a research programme to explore the role of human soul in the modern digital-hybrid organisation. Through one-to-one interviews with 70 key chairs, executives and professionals of influence followed by interactive forums...
Leading the Whole Person in the Digital Age
Dr Alan Beggs (with contributions from Nicholas Brice) Dr Alan Beggs spent 15 years working as a pioneering Sport Psychologist with Olympic and other elite performers at a time when TEAM GB's medal total reached new heights. Nicholas: In our discussions Alan has...
Progress Case Study: Brand Activation & Thought Leadership
“A really fresh and unique way of combining brand strategy, practical psychology and performance art that has transformed my speaking performance.“ Svetlin Nikolaev, Director, Innovation & User Experience, Developer Tools Brand Activation: Thought Leaders Key...
Falling in Love With Hybrid: Is This Really Working?
Create a hybrid work culture...with soul I’m guessing you fit into one or more of these categories: a) you primarily work from home; b) you primarily work in a workplace; c) you balance both home and workplace work successfully; d) you balance both home and...
When Is Business Life Like a Box of Chocolates?
“My Momma says: “Life is like a box of chocolates. You never know what you’re gonna get.” Forrest Gump Why is business life like a box of chocolates? Have you ever seen the most brilliantly packaged, digitally marketed, seductively promoted box of chocolates? A...
The Hidden Costs of Covid: Some Startling Stats
I recently hosted a panel discussion for FirstCare and we shared a few stats that show just why tracking wellbeing and investing in programmes to develop optimal physical, mental, emotional and even spiritual wellbeing is becoming a mission-critical imperative for...
So How Do You Create A Team With Soul?
Like many people, I’ve felt inspired by the team spirit and performances of the Denmark and England football teams at Euro 2020 – on and off the pitch. Both groups of young men seem to have found a deeper pulse and raised their games to a new level. They may not...
