With over 25 years of experience at HR director level, Tony Vickers-Byrne’s career has included roles at The Health Protection Agency, the NHS, and Public Health England. In 2016 Tony set up a compassionate management social movement that over 250 senior leaders...
Sarah Davies heads up the Customer Services team at Oliver Bonas. She has led the team through much change as well as rapid growth in the last couple of years. Before joining Oliver Bonas, Sarah led teams providing great service in a variety of industries across...
The Challenge: The FSA is an organisation with a clear mission, around which the staff and the public can unite and feel reassured by: ‘food you can trust’. There are some clear social, political, and environmental challenges that the team need to face, the...
Bill Grimsey’s retail journey started on the shop floor of Bishop’s Food Stores where he rose to become a board director. He went on to become Tesco’s first ever customer services director. Bill earned a reputation as a turnaround specialist for his role in...
We were honoured to partner up with Tottenham Hotspur FC to support the development and launch of the new customer experiences at their new £900million stadium at White Hart Lane. “Nicholas and his team helped us get to a high level of performance very...
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