It was great running a 90-minute breakout workshop at the Future of the Contact Centre Summit last week. In my session we explored how the human and digital/technological need to be kept in balance by focusing on personal values and wellness as key drivers of business...
Based on an Interview with Sarah Hood, Global Head of Engagement, Bupa in January 2023. Nicholas: Thanks so much for giving our new book: The Mindful Communicator – a read and such glowing review. On reflection, how might the content help us become better leaders and...
From March 2020 thru 2022, we embarked on a research programme to explore the role of human soul in the modern digital-hybrid organisation. Through one-to-one interviews with 70 key chairs, executives and professionals of influence followed by interactive forums took...
Dr Alan Beggs (with contributions from Nicholas Brice) Dr Alan Beggs spent 15 years working as a pioneering Sport Psychologist with Olympic and other elite performers at a time when TEAM GB’s medal total reached new heights. Nicholas: In our discussions Alan has...
“A really fresh and unique way of combining brand strategy, practical psychology and performance art that has transformed my speaking performance.“ Svetlin Nikolaev, Director, Innovation & User Experience, Developer Tools Brand Activation: Thought Leaders Key...
Create a hybrid work culture…with soul I’m guessing you fit into one or more of these categories: a) you primarily work from home; b) you primarily work in a workplace; c) you balance both home and workplace work successfully; d) you balance both home and...
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