by Nicholas Brice | Aug 24, 2020 | Uncategorized
Sarah Davies heads up the Customer Services team at Oliver Bonas. She has led the team through much change as well as rapid growth in the last couple of years. Before joining Oliver Bonas, Sarah led teams providing great service in a variety of industries across...
by Nicholas Brice | Aug 20, 2020 | Uncategorized
The Challenge: The FSA is an organisation with a clear mission, around which the staff and the public can unite and feel reassured by: ‘food you can trust’. There are some clear social, political, and environmental challenges that the team need to face, the...
by Nicholas Brice | Aug 19, 2020 | Uncategorized
Bill Grimsey’s retail journey started on the shop floor of Bishop’s Food Stores where he rose to become a board director. He went on to become Tesco’s first ever customer services director. Bill earned a reputation as a turnaround specialist for his role in...
by Nicholas Brice | Aug 7, 2020 | Uncategorized
We were honoured to partner up with Tottenham Hotspur FC to support the development and launch of the new customer experiences at their new £900million stadium at White Hart Lane. “Nicholas and his team helped us get to a high level of performance very...
by Nicholas Brice | Jul 23, 2020 | Uncategorized
Our Brief: To help design and facilitate an innovative and experiential safety leadership programme to help continue a materials manufacturing company’s determination to eradicate workplace accidents after recent fatalities. The Challenge:Having received plenty of...
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